[Help]: Windows 10: This device is not working properly because Windows cannot load the drivers required for this device. #394
Description
Which OS?
Win10 Pro
Which release?
24H2
Driver Version
VDC: 25.7.26
Driver: 11.30.4.434
Device Specifications
System Spec's
Window 10 in VMware
CPU: Intel Xeon 6133 Gold
GPU: NVIDIA GRID P4-2Q
What issue are you experiencing or what do you need help with?
Hello, I am having issues getting the virtual display driver to run on my system. the install does add the driver but then it fails to start.
VDC Console Output
[ACTION] Installing Virtual Display Driver...
[INFO] Working directory: C:\Users\user\Downloads\VDD.Control.25.7.23
[INFO] Detected system architecture: x86
[INFO] Expected driver path: SignedDrivers\x86\VDD
[INFO] Verifying required files...
[✓] Found devcon.exe at: C:\Users\user\Downloads\VDD.Control.25.7.23\Dependencies\devcon.exe
[✓] Found driver directory: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD
[✓] Found driver INF: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD\MttVDD.inf
[✓] Found driver DLL: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD\MttVDD.dll
[✓] Found driver catalog: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD\mttvdd.cat
[INFO] Using devcon.exe from: C:\Users\user\Downloads\VDD.Control.25.7.23\Dependencies\devcon.exe
[INFO] Installing driver from: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD\MttVDD.inf
[INFO] Setting up driver configuration...
[✓] Directory already exists: C:\VirtualDisplayDriver
[✓] Copied configuration file to: C:\VirtualDisplayDriver\vdd_settings.xml
[INFO] ===== INSTALLATION SUMMARY =====
[INFO] Architecture: x86
[INFO] DevCon tool: C:\Users\user\Downloads\VDD.Control.25.7.23\Dependencies\devcon.exe
[INFO] Driver path: C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD
[INFO] Config source: C:\Users\user\Downloads\VDD.Control.25.7.23\Dependencies\vdd_settings.xml
[INFO] ================================
[INFO] Running driver installation command...
[SUCCESS] Driver installation completed successfully!
[OUTPUT] Device node created. Install is complete when drivers are installed...
Updating drivers for Root\MttVDD from C:\Users\user\Downloads\VDD.Control.25.7.23\SignedDrivers\x86\VDD\MttVDD.inf.
Drivers installed successfully.
[INFO] Attempting to connect to installed driver...
[INFO] Attempting to connect to driver via named pipe...
[INFO] Attempting to connect to driver pipe (Attempt 1/5)...
[ERROR] Pipe exists but cannot communicate: Pipe hasn't been connected yet.
[WARNING] Driver installed but connection could not be established.
[INFO] You may need to restart the system or enable the driver manually.
Windows Device manager Status
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Troubleshooting steps taken
No response
Expected outcome
No response
Additional information
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Contact Details
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