Hearthstone client crashes / freezes caused by Firestone

[Sunshine40]

Hearthstone client routinely crashes / freezes (stops responding with a busy mouse cursor) with Firestone running. (Routinely means once per hour or so).

Without Firestone running, the game never crashes (even with other deck trackers like HDT functioning), and it only freezes (client board status doesn't reflect server board status, but mouse cursor isn't busy) when opponent plays Orbital Halo which seems like Hearthstone's own problem.

I'm using Hearthstone CN client, and I don't have accounts on other servers.

And it's not just me, a few friends of mine (who are all playing on CN server) reported crashes / freezes with Firestone but none with other deck trackers.

Firestone has my favorite features like arena draft picks tracking, but now I'm forced to draft my arena deck with Firestone running, play one game (essential for this run to show up in the list) hoping the client won't crash, then exit Firestone and continue with HDT which is really annoying.

[sebastientromp]

Hey, thanks for the report.
Does it crash at specific points in the game, like start/end? Or can it be random?
Could you have a look at https://github.com/Zero-to-Heroes/firestone/wiki/FAQ---Troubleshooting#game-is-crashing and let me know if anything helps?

[Sunshine40]

Does it crash at specific points in the game, like start/end? Or can it be random?

It's random, game freezes / crashes at any point, any turn. The client might even freeze when I was trying to view my collections from the home screen.

Could you have a look at https://github.com/Zero-to-Heroes/firestone/wiki/FAQ---Troubleshooting#game-is-crashing and let me know if anything helps?

I don't have RivaTuner / MSI AfterBurner installed, only GeForce Experience. And I'm playing fullscreen.

And I wonder, if it's really graphics controller confliction, why doesn't the game crash until it has been running for ~1hour? And after Hearthstone client restart, it can work for another hour before the next freeze / crash.

FYI: I've also reported via Firestone's builtin bug report form, maybe it has uploaded some useful info for analysis?

[sebastientromp]

I had a look at the logs you sent, but no info there, unfortunately.
I do get some reports about the game crashing, so you're not an isolated case. I haven't yet been able to pinpoint that to anything specific, as it seems to impact only a small fraction of users.
If that happens very regularly, and you'd be ok with testing specific releases to help me pinpoint where the issue is coming from, I can try to deactivate parts of the app and see if the game still crashes after that.

[sebastientromp]

Could you also try to send me your full logs? See https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

[Sunshine40]

OverwolfLogs_2024-11-13_22-48-09.zip

[Sunshine40]

Actually, HDT might freeze / crash after playing for hours as well on my PC, but HDT only freezes / crashes itself, not the whole game.

[sebastientromp]

I've sent the logs to Overwolf and they are looking into it. They suggested it might be RivaTuner Statistics, but I told them you weren't using it.
I'll update here as soon as I hear back from them

[Sunshine40]

Have they got any clues yet?

[sebastientromp]

No, nothing unfortunately :/