internal server error while getting root.tois.children #1349

sumansouravsingh · 2025-01-09T04:51:33Z

sumansouravsingh
Jan 9, 2025

Hi, i am facing an error while calling root.tois.children with the error Internal Server occurred for mailbox on prem exchange server. Any one else faced this issue ? While debuggin i can see Account object getting created and so are the root and tois object but children and folder objects are all showing internal server occurred

ecederstrand · 2025-01-09T08:46:33Z

ecederstrand
Jan 9, 2025
Maintainer

To get help, you'll want to provide the stack trace and also the XML request leading to this error response from the server. You can capture that by enabling debug logging.

2 replies

sumansouravsingh Jan 10, 2025
Author

Traceback (most recent call last):
  File "E:\Controller_Latest/automation/Automation\Application\Exchange\ExchangeMailbox\exchangelib_helper.py", line 341, in get_mailbox_properties
    for folder in root._folders:
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\base.py", line 147, in _walk
    for c in self.children:
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\collections.py", line 49, in __iter__
    yield from self.folders
  File "C:\Program Files\Python39\lib\site-packages\cached_property.py", line 74, in __get__
    return obj_dict.setdefault(name, self.func(obj))
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\collections.py", line 43, in folders
    return tuple(self._folders)
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\roots.py", line 98, in get_children
    for f in self._folders_map.values():
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\roots.py", line 174, in _folders_map
    for f in FolderCollection(account=self.account, folders=distinguished_folders).resolve():
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\collections.py", line 335, in resolve
    yield from self.__class__(account=self.account, folders=resolveable_folders).get_folders(
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\folders\collections.py", line 403, in get_folders
    yield from GetFolder(account=self.account).call(
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\get_folder.py", line 51, in _elems_to_objs
    for folder, elem in zip(self.folders, elems):
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 287, in _chunked_get_elements
    yield from self._get_elements(payload=payload_func(chunk, **kwargs))
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 308, in _get_elements
    yield from self._response_generator(payload=payload)
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 271, in _response_generator
    response = self._get_response_xml(payload=payload)
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 417, in _get_response_xml
    return self._get_soap_messages(body=body, **parse_opts)
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 505, in _get_soap_messages
    self._raise_soap_errors(fault=fault)  # Will throw SOAPError or custom EWS error
  File "C:\Program Files\Python39\lib\site-packages\exchangelib\services\common.py", line 545, in _raise_soap_errors
    raise vars(errors)[code](msg)
exchangelib.errors.ErrorInternalServerError: An internal server error occurred. The operation failed.

URL: https://autoex13.autoexch.commvault.com/EWS/Exchange.asmx
Body:
<?xml version='1.0' encoding='utf-8'?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"
            xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages"
            xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types">
    <s:Header>
        <t:RequestServerVersion Version="Exchange2013_SP1"/>
        <t:ExchangeImpersonation>
            <t:ConnectingSID>
                <t:PrimarySmtpAddress>Archivemb1_50948@autoexch.commvault.com</t:PrimarySmtpAddress>
            </t:ConnectingSID>
        </t:ExchangeImpersonation>
        <t:TimeZoneContext>
            <t:TimeZoneDefinition Id="Eastern Standard Time"/>
        </t:TimeZoneContext>
    </s:Header>
    <s:Body>
        <m:GetFolder>
            <m:FolderShape>
                <t:BaseShape>IdOnly</t:BaseShape>
                <t:AdditionalProperties>
                    <t:FieldURI FieldURI="folder:ChildFolderCount"/>
                    <t:FieldURI FieldURI="folder:DisplayName"/>
                    <t:FieldURI FieldURI="folder:DistinguishedFolderId"/>
                    <t:FieldURI FieldURI="folder:EffectiveRights"/>
                    <t:FieldURI FieldURI="folder:FolderClass"/>
                    <t:FieldURI FieldURI="folder:FolderId"/>
                    <t:FieldURI FieldURI="folder:ParentFolderId"/>
                    <t:FieldURI FieldURI="folder:PermissionSet"/>
                    <t:FieldURI FieldURI="folder:TotalCount"/>
                    <t:FieldURI FieldURI="folder:UnreadCount"/>
                </t:AdditionalProperties>
            </m:FolderShape>
            <m:FolderIds>
                <t:DistinguishedFolderId Id="allcategorizeditems">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="allcontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="allitems">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="allpersonmetadata">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="calendar">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="companycontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="conflicts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="contacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="conversationhistory">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="deleteditems">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="directory">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="dlppolicyevaluation">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="drafts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="favorites">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="fromfavoritesenders">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="imcontactlist">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="inference">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="inbox">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="journal">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="junkemail">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="localfailures">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="msgfolderroot">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="mycontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="notes">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="onenotepagepreviews">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="outbox">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="peoplecentricconversationbuddies">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="peopleconnect">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="qedcdefaultretention">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="qedclongretention">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="qedcmediumretention">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="qedcshortretention">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="quarantinedemail">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="quarantinedemaildefaultcategory">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="quickcontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recipientcache">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="relevantcontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recoverableitemsdeletions">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recoverableitemspurges">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recoverableitemsroot">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recoverableitemssubstrateholds">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="recoverableitemsversions">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="searchfolders">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="sentitems">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="serverfailures">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="sharepointnotifications">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="shortnotes">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="syncissues">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="tasks">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="temporarysaves">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="todosearch">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="usercuratedcontacts">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
                <t:DistinguishedFolderId Id="voicemail">
                    <t:Mailbox>
                        <t:EmailAddress>Archivemb1_50948@autoexch.commvault.com</t:EmailAddress>
                        <t:RoutingType>SMTP</t:RoutingType>
                        <t:MailboxType>Mailbox</t:MailboxType>
                    </t:Mailbox>
                </t:DistinguishedFolderId>
            </m:FolderIds>
        </m:GetFolder>
    </s:Body>
</s:Envelope>

Response:
<?xml version="1.0" encoding="utf-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
    <s:Body>
        <s:Fault>
            <faultcode xmlns:a="http://schemas.microsoft.com/exchange/services/2006/types">a:ErrorInternalServerError
            </faultcode>
            <faultstring xml:lang="en-US">An internal server error occurred. The operation failed.</faultstring>
            <detail>
                <e:ResponseCode xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">
                    ErrorInternalServerError
                </e:ResponseCode>
                <e:Message xmlns:e="http://schemas.microsoft.com/exchange/services/2006/errors">An internal server error
                    occurred. The operation failed.
                </e:Message>
            </detail>
        </s:Fault>
    </s:Body>
</s:Envelope>

ecederstrand Jan 10, 2025
Maintainer

It looks like your server is having issues retrieving one or more of the predefined distinguished folders.

If you're not on the latest exchangelib version already, try upgrading. Otherwise, you'll need to go into exchangelib.folders.roots.RootOfHierarchy._folders_map and test the distinguished folders one by one. Something like:

--- a/exchangelib/folders/roots.py
+++ b/exchangelib/folders/roots.py
@@ -172,7 +172,9 @@ class RootOfHierarchy(BaseFolder, metaclass=EWSMeta):
                 for cls in self.WELLKNOWN_FOLDERS
                 if cls.get_folder_allowed and cls.supports_version(self.account.version)
             ]
-            for f in FolderCollection(account=self.account, folders=distinguished_folders).resolve():
+            for df in distinguished_folders:
+                print(df)
+                f = FolderCollection(account=self.account, folders=[df]).resolve()[0]
                 if isinstance(f, MISSING_FOLDER_ERRORS):
                     # This is just a distinguished folder the server does not have
                     continue

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

internal server error while getting root.tois.children #1349

{{title}}

Replies: 1 comment 2 replies

{{title}}

{{title}}

{{editor}}'s edit

{{editor}}'s edit

{{title}}

Select a reply

internal server error while getting root.tois.children #1349

sumansouravsingh Jan 9, 2025

Replies: 1 comment · 2 replies

ecederstrand Jan 9, 2025 Maintainer

sumansouravsingh Jan 10, 2025 Author

ecederstrand Jan 10, 2025 Maintainer

sumansouravsingh
Jan 9, 2025

Replies: 1 comment 2 replies

ecederstrand
Jan 9, 2025
Maintainer

sumansouravsingh Jan 10, 2025
Author

ecederstrand Jan 10, 2025
Maintainer