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When performing Agent migration in QA console between two hosted deployments, I experienced two issues regarding the step called Reset the Elastic Cloud policy:
The step says to open Management -> Dev tools, and paste the given curl commands there. However, this does not work properly (I think because headers cannot be set in Dev console), so instead I needed to send the request from a terminal by updating the curl command with the precise URL and credentials. I think we should remove the suggestion to use the Dev console as it's misleading.
When I performed this step, I had an issue that the Fleet agent disappeared, and Kibana indicated that Fleet is unhealthy.
before and after:
We should include a note, that if the user experiences this issue, they can restart the Integration server of the deployment, and that fixes the problem by enrolling a new Agent for the Cloud Agent policy.
Description
Docs: https://www.elastic.co/guide/en/fleet/current/migrate-elastic-agent.html#migrate-elastic-agent-reset-policy
When performing Agent migration in QA console between two hosted deployments, I experienced two issues regarding the step called
Reset the Elastic Cloud policy
:The step says to open Management -> Dev tools, and paste the given
curl
commands there. However, this does not work properly (I think because headers cannot be set in Dev console), so instead I needed to send the request from a terminal by updating thecurl
command with the precise URL and credentials. I think we should remove the suggestion to use the Dev console as it's misleading.When I performed this step, I had an issue that the Fleet agent disappeared, and Kibana indicated that Fleet is unhealthy.
before and after:


We should include a note, that if the user experiences this issue, they can restart the Integration server of the deployment, and that fixes the problem by enrolling a new Agent for the Cloud Agent policy.
Resources
here's a slack thread where the workaround for restarting the integration server comes from: https://elastic.slack.com/archives/CNMNXV4RG/p1707207063090799
Collaboration
The documentation team will investigate the issue and create the initial content.
Point of contact.
Main contact: @gergoabraham
Stakeholders:
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