TOPdesk tickets showing blank screen in FreeScout

[rfrancocantero]

PHP version: 8.2.28
FreeScout version: 1.8.190
Database: MySQL
Are you using CloudFlare: No
Are you using non-official modules: No

Hi,
The issue I'm facing is that when we receive a support ticket coming from the app TOPdesk (https://www.topdesk.com/) we receive it visible and readable in the email notification but when navigating to FreeScout and checking it there, it shows a blank page. We then need to click on the option 'Show original' in the message option to show the email.

Is this something that we're doing wrong?

Other mails do arrive fine (so far).

[freescout-help]

Can you share the EML file of the email or send it to support@freescout.net

[rfrancocantero]

Hi, it appears to be a one time event. I will close this and open a new issue if it happens again, thnx!

[rfrancocantero]

Hi,

It occured again, I've sent a sample to support@freescout.net

[rfrancocantero]

I'm getting this when emailing you from two different accounts:

Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with). | Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with). | Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with). -- | -- | -- Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with). | Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with). Your email update couldn't be processed If you are trying to update a conversation, remember you must respond from the same email address that's on your account. To send your update, please try again and send from your account email address (the email you login with).

[freescout-help]

It occured again, I've sent a sample to support@freescout.net

What was the subject of the email? Try to re-send it.