Tractive integration fails to create entities for one tracker (no errors, no entities)

[guychozaicho]

The problem

I have two Tractive trackers on the same account, same subscription (Premium), and both are active and reporting correctly in the Tractive app.

In Home Assistant:

• Only one tracker creates sensor entities (activity, sleep, etc.)
• The second tracker appears in core.device_registry but has no entities at all in core.entity_registry
• All sensors show as "Unavailable" in the UI
• No errors in logs, even with debug logging enabled for both custom_components.tractive and homeassistant.components.tractive

I have tried:

• Removing/re-adding the integration
• Manually cleaning up stale registry entries
• Restarting HA
• Forcing sync via toggling live tracking in Tractive app

The issue persists and seems like the integration is silently skipping or failing to create sensor entities for this tracker.

Would love help troubleshooting or adding debug hooks. Happy to provide logs, registry JSON snippets, or test any fixes.

What version of Home Assistant Core has the issue?

core-2025.3.3

What was the last working version of Home Assistant Core?

core-2025.3.3

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Tractive

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tractive/

Diagnostics information

home-assistant_tractive_2025-03-22T12-09-40.216Z.log

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

[home-assistant]

Hey there @Danielhiversen, @zhulik, @bieniu, mind taking a look at this issue as it has been labeled with an integration (tractive) you are listed as a code owner for? Thanks!

Code owner commands

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[bieniu]

Please enable debug logging for Tractive integration, restart HA, wait 20 minutes, disable debug logging and attach here a log file.

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.