Can't connect to Copilot

[CAPITAODOCERRADO]

Type: Bug

When I click on "Use Copilot for Free", it simply stops loading after some time, and never actually connects

VS Code version: Code 1.98.2 (ddc367e, 2025-03-12T13:32:45.399Z)
OS version: Windows_NT x64 10.0.26100
Modes:
Remote OS version: Linux x64 6.8.0-1021-azure

System Info

Item	Value
CPUs	Intel(R) Core(TM) Ultra 7 256V (8 x 3302)
GPU Status	2d_canvas: enabled canvas_oop_rasterization: enabled_on direct_rendering_display_compositor: disabled_off_ok gpu_compositing: enabled multiple_raster_threads: enabled_on opengl: enabled_on rasterization: enabled raw_draw: disabled_off_ok skia_graphite: disabled_off video_decode: enabled video_encode: enabled vulkan: disabled_off webgl: enabled webgl2: enabled webgpu: enabled webnn: disabled_off
Load (avg)	undefined
Memory (System)	15.54GB (4.95GB free)
Process Argv	--crash-reporter-id 2cffecd0-f215-4d31-9944-b91b6ccf2b8b
Screen Reader	no
VM	0%

Item	Value
Remote	Codespaces: scaling bassoon
OS	Linux x64 6.8.0-1021-azure
CPUs	AMD EPYC 7763 64-Core Processor (2 x 0)
Memory (System)	7.75GB (3.81GB free)
VM	0%

Extensions (37)

Extension	Author (truncated)	Version
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ddb50	CS5	2.0.0
design50	CS5	1.0.0
explain50	CS5	1.0.0
extension-uninstaller	CS5	1.0.9
phpliteadmin	CS5	0.0.1
style50	CS5	0.0.1
codespaces	Git	1.17.3
vscode-pull-request-github	Git	0.106.0
prettier-sql-vscode	inf	1.6.0
vscode-pdf	mat	0.1.5
vscode-docker	ms-	1.29.4
vscode-language-pack-bg	MS-	1.48.3
vscode-language-pack-cs	MS-	1.98.2025031209
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vscode-language-pack-fr	MS-	1.98.2025031209
vscode-language-pack-hu	MS-	1.48.3
vscode-language-pack-it	MS-	1.98.2025031209
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vscode-language-pack-ko	MS-	1.98.2025031209
vscode-language-pack-pl	MS-	1.98.2025031209
vscode-language-pack-pt-BR	MS-	1.98.2025031209
vscode-language-pack-ru	MS-	1.98.2025031209
vscode-language-pack-zh-hans	MS-	1.98.2025031209
vscode-language-pack-zh-hant	MS-	1.98.2025031209
autopep8	ms-	2025.2.0
debugpy	ms-	2025.4.1
python	ms-	2025.2.0
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cpptools	ms-	1.23.6
hexeditor	ms-	1.11.1
vsliveshare	ms-	1.0.5948
java	red	1.40.0
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gitdoc	vsl	0.2.3

(1 theme extensions excluded)

A/B Experiments

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dwcopilot:31170013
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dwoutputs:31242946
customenabled:31248079
hdaa2157:31222309
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850i5325:31264362
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[bpasero]

Please see if you can find any logged output that could help us find the source of the issue:

• run code --verbose from the command line
• reproduce the issue
• attach the log files you find from running the command "Open Logs Folder"

Thanks!

[bpasero]

Also a screenshot would be helpful what you see and where you click.

[CAPITAODOCERRADO]

code --verbose did work and opened a new window, the error also occurred there but when i ran the "Open Logs Folder it shows "Open: command not found".

First the error message is: (https://github.com/user-attachments/assets/f6fdd5b3-48cd-4999-9170-1a5266b0474e). After some retry, the error message is: (https://github.com/user-attachments/assets/9938d94f-6031-4025-bb8f-74faf1ab940a). After some more retry, it simply keeps loading like this: (https://github.com/user-attachments/assets/9b5836fa-cf90-429a-a939-b2b50712cce2) until it goes back to how it was: (https://github.com/user-attachments/assets/0b06fdd1-7826-4cd3-9331-f35a96e25044)

[bpasero]

Can you try to reproduce with our nightly insider builds? You can give our preview releases a try from: https://code.visualstudio.com/insiders/

[CAPITAODOCERRADO]

for some reason it works in Visual Code - Insiders. It automatically opens with copilot chat working.

[bpasero]

Can you send a chat request, that will trigger the setup and sign-in flow.

[CAPITAODOCERRADO]

i have no idea what this means. I have been using Visual Code for few weeks. If you have any tutorial or link explaining i would apreciate it. By the way, thanks for the suport and patience

[bpasero]

Yeah sorry: in that insiders version when you open chat, can you type "Hi" and hit enter key to submit. It should ask you to run through a setup. I am curious if you get a functional copilot in the end of that setup.

[CAPITAODOCERRADO]

I still can't figure it out what to do. The only chat i found was the one from copilot, and it did not said anything when i send hi. (https://github.com/user-attachments/assets/78d2ff9c-f040-46ea-b1a6-2c331a2dd453)

[CAPITAODOCERRADO]

but i guess it already went through a setup because it is working fine and logged into my account