Samsung Neo G7 43" recognized sometimes correctly sometimes as a Generic Display, why?

[reypm]

I recently purchased a brand-new Samsung Neo G7 43" monitor (Odyssey G70NC), and I’ve noticed an issue where BetterDisplay sometimes recognizes it correctly, but other times it gets identified as a "Generic Display," which results in a poor resolution. I'm looking for advice on what might be causing this and how to fix it.

My Setup:

Monitors:

• LG 32UN550-W 32" (connected via DisplayPort)
• Samsung U32J59X 32" (connected via HDMI)
• Samsung Odyssey G70NC 43" (connected via DisplayPort)

Computers:

• Two MacBook Pros (both M1 Max with 64GB RAM)
• One laptop with LID closed the other one with LID open.

Connections:

• Each MacBook Pro is connected to all three monitors through a KVM switch: Link to KVM.

For both MacBooks:

• Two monitors (LG 32UN550-W and Odyssey G70NC) are connected via DisplayPort.
• One monitor (Samsung U32J59X) is connected via HDMI.

Sometimes, BetterDisplay correctly identifies the Odyssey G70NC, but other times, it shows up as a "Generic Display." This inconsistency leads to incorrect resolutions and degraded display quality. I haven’t been able to pinpoint why this happens or how to resolve it.

• What might be causing BetterDisplay to inconsistently recognize the Odyssey G70NC?
• Are there specific settings, hardware tweaks, or software configurations I can try to prevent this issue?

Any advice or troubleshooting tips would be greatly appreciated!

I just made a quick test and while in the right resolution and monitor type switched over to the other laptop and when came back the issue started:

Before:

After:

[djsojojojo]

Any updates to this? I have same problem on pc.

[waydabber]

When you see Generic Display, it means the computer could not read the display's EDID. This is likely a KVM issue (as it should handle EDID read requests - as a basic functionality properly and forward or store&forward the EDID to the computer).