Failed to to call /backups/reload when Storage for Backups is defined #122110

donburch888 · 2024-07-18T01:48:12Z

The problem

When "Storage" is configured for Backup (using CIFS protocol), the Backups page shows "You don't have any backups yet." whether I use local data disk or the Storage

and generates errors in the Home Assistant Core log:

Logger: homeassistant.components.hassio.handler
Source: components/hassio/handler.py:615
integration: Home Assistant Supervisor (documentation, issues)
First occurred: 10:51:49 am (9 occurrences)
Last logged: 11:28:19 am

Timeout on /backups/reload request
Timeout on /backups request
Timeout on /host/info request
Timeout on /addons request

and

Logger: homeassistant.components.hassio
Source: components/hassio/websocket_api.py:135
integration: Home Assistant Supervisor (documentation, issues)
First occurred: 10:51:49 am (9 occurrences)
Last logged: 11:28:19 am

Failed to to call /backups/reload -
Failed to to call /backups -
Failed to to call /host/info -
Failed to to call /addons -

If I delete the Storage entry for Backup, the problem is resolved.

What version of Home Assistant Core has the issue?

core-2024.7.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

The text was updated successfully, but these errors were encountered:

jsco2t · 2024-07-18T17:16:25Z

Having a similar issue. Backups are being created - but the listing for backups does not show-up. In my case I have backups being stored on a samba/network share. I have verified the backups are created (by looking at the network share). However I cannot list them in the HA backup web UI.

Reported error in log was:

Logger: homeassistant.components.hassio.handler
Source: components/hassio/handler.py:615
integration: Home Assistant Supervisor ([documentation](https://www.home-assistant.io/integrations/hassio), [issues](https://github.com/home-assistant/core/issues?q=is%3Aissue+is%3Aopen+label%3A%22integration%3A+hassio%22))
First occurred: 11:08:11 AM (7 occurrences)
Last logged: 11:11:44 AM

    Timeout on /backups/reload request
    Timeout on /host/info request
    Timeout on /backups request

home-assistant · 2024-07-27T09:25:02Z

Hey there @home-assistant/supervisor, mind taking a look at this issue as it has been labeled with an integration (hassio) you are listed as a code owner for? Thanks!

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mazzy89 · 2024-08-03T07:29:24Z

Same here. I cannot anymore list backups

xmattex73 · 2024-08-18T10:22:19Z

Same here. only for network device. Local Backups are running and display

boinjoe · 2024-08-25T09:41:28Z

same at my HA. No backup will be listed.
Failure in protokoll:
Failed to to call /backups/reload -
Failed to to call /host/info -
Failed to to call /backups -
Failed to to call /addons -

NordFreak · 2024-09-11T18:05:06Z

I also have this problem and it can be reproduced. If there are few backups on my NAS, it can load them. If there are significantly more than 10 available, nothing is displayed. As in the screenshot from the creator.

bronkoo · 2024-10-17T08:17:39Z

Exactly the same here, backups created on cifs storage server but not listed...

Core 2024.10.2
Supervisor 2024.10.2
Operating System
Frontend 20241002.3

(enhanced)
`Logger: homeassistant.components.hassio
Source: components/hassio/websocket_api.py:135
integration: Home Assistant Supervisor (documentation, issues)
First occurred: October 31, 2024 at 4:59:22 PM (10 occurrences)
Last logged: 8:56:38 PM

Failed to to call /backups/reload -
Failed to to call /host/info -
Failed to to call /backups -
Failed to to call /addons -`

uneart · 2024-11-03T09:47:46Z

Same issues here, also with CIFS network storage on a NAS.

Logger: homeassistant.components.hassio
Quelle: components/hassio/websocket_api.py:135
Integration: Home Assistant Supervisor ([Dokumentation](https://www.home-assistant.io/integrations/hassio), [Probleme](https://github.com/home-assistant/core/issues?q=is%3Aissue+is%3Aopen+label%3A%22integration%3A+hassio%22))
Erstmals aufgetreten: 10:33:25 (67 Vorkommnisse)
Zuletzt protokolliert: 10:45:52

Failed to to call /addons -
Failed to to call /backups/reload -
Failed to to call /backups -
Failed to to call /host/info -
Failed to to call /network/info -

System info

Core 2024.10.4
Supervisor 2024.10.3
Operating System 13.2
Frontend 20241002.4

bronkoo · 2024-11-03T20:25:11Z

I would like to escalate, given to the fact, on productive setups backup storage will be on network storages, like cifs.

NordFreak · 2024-11-03T21:08:59Z

I would like to escalate, given to the fact, on productive setups backup storage will be on network storages, like cifs.

It's annoying, that's correct. But escalate? The basic function is there, the backup works.

It's just that when restoring, you have to take the detour and get the file from the storage location and upload it via WebUI during the restore.

And in a productive environment, you don't usually do that many restores ;-)

bronkoo · 2024-11-05T15:42:12Z

It's just that when restoring, you have to take the detour and get the file from the storage location and upload it via WebUI during the restore.

For sure, but the idea of HA backup workflow is broken... no more, but no less either.

noah-be · 2024-11-07T15:21:54Z

Same issue with FritzNAS. The backup tab becomes unusable if there are more than a few backups in the folder.

Cust0mC0d3z · 2024-11-26T08:57:57Z

Some issue (since months) on my SMB share on my QNAP NAS. Backups are being created, but the list is not loading - even after hours of waiting.

johnbubak · 2024-12-01T21:24:29Z

Same here.
Ple help us

bronkoo · 2024-12-14T15:07:23Z

It seems we have to go with this issue into the next year too...

Core 2024.12.3
Supervisor 2024.11.4
Operating System
Frontend 20241127.8

IGNWoudenberg · 2024-12-14T15:19:48Z

We do got a new screen that is loading forever and i’m missing the three little dots for reloading in the upper right corner.

bronkoo · 2024-12-14T15:23:55Z

Same here, and because of the dots missing it it's no more possible to change backup target here...

IGNWoudenberg · 2024-12-14T15:35:14Z

Same here, and because of the dots missing it it's no more possible to change backup target here...

Indeed, perhaps one more reason to deep dive on this for the team. Of perhaps better open a new issue?

bronkoo · 2024-12-14T15:38:00Z

Of perhaps better open a new issue?

yes, we should...

IGNWoudenberg · 2024-12-16T10:13:30Z

Of perhaps better open a new issue?

yes, we should...

Created #133350

issue-triage-workflows · 2025-03-16T11:05:47Z

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

joostlek added the integration: hassio label Jul 27, 2024

IGNWoudenberg mentioned this issue Dec 16, 2024

No backups shown, missing backup configuration dots #133350

Open

issue-triage-workflows bot added the stale label Mar 16, 2025

issue-triage-workflows bot closed this as not planned Won't fix, can't repro, duplicate, stale Mar 23, 2025

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Failed to to call /backups/reload when Storage for Backups is defined #122110

Failed to to call /backups/reload when Storage for Backups is defined #122110

donburch888 commented Jul 18, 2024 •

edited

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jsco2t commented Jul 18, 2024 •

edited

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home-assistant bot commented Jul 27, 2024

mazzy89 commented Aug 3, 2024

xmattex73 commented Aug 18, 2024

boinjoe commented Aug 25, 2024

NordFreak commented Sep 11, 2024

bronkoo commented Oct 17, 2024 •

edited

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uneart commented Nov 3, 2024 •

edited

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bronkoo commented Nov 3, 2024

NordFreak commented Nov 3, 2024

bronkoo commented Nov 5, 2024

noah-be commented Nov 7, 2024

Cust0mC0d3z commented Nov 26, 2024

johnbubak commented Dec 1, 2024

bronkoo commented Dec 14, 2024

IGNWoudenberg commented Dec 14, 2024

bronkoo commented Dec 14, 2024 •

edited

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IGNWoudenberg commented Dec 14, 2024

bronkoo commented Dec 14, 2024

IGNWoudenberg commented Dec 16, 2024

issue-triage-workflows bot commented Mar 16, 2025

Failed to to call /backups/reload when Storage for Backups is defined #122110

Failed to to call /backups/reload when Storage for Backups is defined #122110

Comments

donburch888 commented Jul 18, 2024 • edited Loading

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

jsco2t commented Jul 18, 2024 • edited Loading

home-assistant bot commented Jul 27, 2024

mazzy89 commented Aug 3, 2024

xmattex73 commented Aug 18, 2024

boinjoe commented Aug 25, 2024

NordFreak commented Sep 11, 2024

bronkoo commented Oct 17, 2024 • edited Loading

uneart commented Nov 3, 2024 • edited Loading

System info

bronkoo commented Nov 3, 2024

NordFreak commented Nov 3, 2024

bronkoo commented Nov 5, 2024

noah-be commented Nov 7, 2024

Cust0mC0d3z commented Nov 26, 2024

johnbubak commented Dec 1, 2024

bronkoo commented Dec 14, 2024

IGNWoudenberg commented Dec 14, 2024

bronkoo commented Dec 14, 2024 • edited Loading

IGNWoudenberg commented Dec 14, 2024

bronkoo commented Dec 14, 2024

IGNWoudenberg commented Dec 16, 2024

issue-triage-workflows bot commented Mar 16, 2025

donburch888 commented Jul 18, 2024 •

edited

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jsco2t commented Jul 18, 2024 •

edited

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bronkoo commented Oct 17, 2024 •

edited

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uneart commented Nov 3, 2024 •

edited

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bronkoo commented Dec 14, 2024 •

edited

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