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pauljang3/README.md

Hi there, I'm Paul! 👋

Welcome to my GitHub! I'm an IT professional focused on building my career in IT support. On this page, you'll find repositories that showcase my journey through help desk practice, troubleshooting, and customer interaction in both real-world and simulated scenarios.

Portfolio Projects

  • Help Desk Experience 🔧
    A collection of real-world IT issues I’ve solved in a SOHO (Small Office/Home Office) environment, alongside mock problems created for practice. This repository includes Jira tickets that demonstrate how I resolved common IT challenges, such as network drive issues, software conflicts, and printer troubleshooting.

  • Home Lab 🏠
    I set up a virtualized Active Directory environment using Oracle VM VirtualBox to experiment with domain management, networking, and automating administrative tasks. This project covers configuring a Domain Controller, setting up DHCP and NAT, and automating user account creation with PowerShell scripts.

  • PDF Scan Automation ⚙️
    I developed a Python script to automate the process of combining multiple PDF files, which significantly speeds up document processing. The script also moves the combined file to a designated network share and automatically deletes the original files from the local drive, streamlining document management and improving efficiency.

Feel free to explore my projects and provide feedback! I'm always looking for ways to grow and improve my IT skills.

Looking forward to connecting with fellow tech enthusiasts! 🖧

Certifications

comptia-a-ce-certification 1 (1) comptia-security-ce-certification (1)

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  1. HelpDesk-Experience HelpDesk-Experience Public

    Hi there! This repo is where I document my journey practicing help desk skills. It includes a mix of real-world problems I've solved, mock scenarios I created, and hands-on work with Active Directo…

  2. HomeLab HomeLab Public

    This homelab project is designed to replicate a small-scale corporate IT environment, providing me with practical experience in IT administration and troubleshooting. It's an evolving project, and …

  3. PDFScanAutomation PDFScanAutomation Public

    A Python script to automate the management of scanned PDF files. It combines multiple PDFs from a source directory into a single file, moves the combined file to a network drive, and clears the sou…

    Python