This is my repository where I document my journey into the world of IT support. I've been practicing help desk skills by working through a mix of real-world problems and practice scenarios that I set up myself. To make it feel as real as possible, I am using a ticketing system in Jira to track and resolve issues just like in a professional environment.
I've also been practicing using Active Directory in these scenarioes by using my home lab, tackling user and group management, group policies, and other directory service tasks to expand my skills.
- Real World Problems: A collection of issues I've faced and resolved in actual environments. These give a glimpse into how I approach real challenges.
- Practice Scenarios: Simulated problems to cover a range of IT support topics, like troubleshooting network drives, fixing printer issues, and solving software problems. While these are mock scenarios, they reflect the kinds of issues a help desk analyst deals with daily.
I wanted a way to track my progress, document what I’ve learned, and show what I can do. This repository helps me practice writing clear, professional documentation while also serving as a portfolio of my skills.
Thanks for stopping by! Feel free to explore the tickets and let me know if you have any feedback or suggestions.